The Service Designer will possess a natural ability to articulate the criteria of good service design and drive the development of a greenfield service that helps MMEs through our customer lifecycles, including the design of whole services for users across the value chain (e.g. onboarding, in-life, renewals and termination experiences).

With a wide knowledge range of UX and service design techniques, the SD will see the big picture from business vision through to detailed service design, and have experience in designing both for users and processes/systems in ways of working behind the scenes that enable new services and experiences to be successful.  Fab skills will include selecting and using Service Design tools and techniques, ranging from service blueprinting, journey mapping, process mapping, user stories, user research, product roadmaps, implementation plans, measurement and metrics, to wire-framing, prototyping and design thinking.

This is a part-time role designed to be carried out remotely, although the team does hold regular ‘whiteboarding’ sessions in the park.

At ELEMENTARYb we believe in balance for our team, and where we can, roles will fall within our Eb Reflex flexible remote working program which can be used to complement other roles outside our organisation. This role has an initial time commitment estimated at 8 – 16 hours per week for a 6-month period that can be performed outside traditional working hours.